Benefits of Long Term Rental

Convenient Commuting

No more searching of Yulu or walking to a Yulu Zone! Keep a ride just for yourself and use it at your convenience.

Extra Safety From Corona

A personal Yulu for yourself = Extra safety from Coronavirus.

Free Battery swaps at your convenience

Get the battery swapped at your doorstep for free of cost.*

Unlimited Rides

No limit on the number of rides.So you can enjoy unlimited rides during the subscribird period.

No range anxiety

A fully charged Yulu Miracle has range of 50-55 kms.

Doorstep Delivery/ free self-pickup

Get the bike delivered to your doorstep* / pick it from your nearest Yulu Zone.

How to Book Long Term Rentals?

Download Yulu App

Download the Yulu app from the Appstore or the Playstore.

01

Click On The Menu

Click on the menu and navigate to the Long Term Rental or Prive tab.

02

Select Your Vehicle

Select the vehicle you prefer(Move or Miracle).

03

Choose Rental Period

Choose your desired rental period and input your location.

04

Self Pick-up Or Doorstep Delivery

Opt to pick-up the Yulu at your nearest Yulu zone or have it delivered to your doorstep.

05

Enjoy Your Long Term Rental

Complete the payment and enjoy your Long Term Rental!

06

Download Yulu App

Download the Yulu app from the Appstore or the Playstore.

Click On The Menu

Click on the menu and navigate to the Long Term Rental or Prive tab.

Select Your Vehicle

Select the vehicle you prefer(Move or Miracle).

Choose Rental Period

Choose your desired rental period and input your location.

Self Pick-up Or Doorstep Delivery

Opt to pick-up the Yulu at your nearest Yulu zone or have it delivered to your doorstep.

Enjoy Your Long Term Rental

Complete the payment and enjoy your Long Term Rental!

Interested In Yulu Rentals?

Fill in your details and We will contatct you.

Frequently Asked Questions

What is Yulu Long Term Rental?
We are now offering you both Yulu Move and Yulu Miracle to rent on a long term basis. To rent a vehicle, you can either pick up one from your nearest Yulu zone or request for the doorstep delivery of the vehicle. You will also get easy swapping of the battery on-demand at your location or swap your vehicle at a Yulu zone. I n this time of Covid-19, a rented vehicle provides you with a more personal way to move around and maintain natural social distancing.
How can I rent a Yulu vehicle on a long term basis?
Follow these steps to rent a vehicle -
  1. Make sure you have paid the Security Deposit for taking Yulu rides (Mandatory).
  2. Tap on the menu button & select ‘Long Term Rental’ to view the pricing plans & choose the number of days you wish to rent it for
  3. Select the mode of pick up - Self pick up from a Yulu Zone or get it delivered to your location. (Doorstep delivery is not applicable for Yulu Move)
  4. Fill details of your address and the delivery date (according to the availability) in case you are requesting home delivery.
  5. Tap on ‘Pay Now’ to complete your payment.
  6. If chosen self pick-up, walk to your nearest Yulu zone and scan the QR code on the vehicle. Unlock the vehicle and start riding.
What kind of vehicle can I rent?
You can rent both Yulu Miracle (Electric vehicle) and Yulu Move (Bicycle).
Can I rent two or more vehicles from a single Yulu account?
At the moment, we have limited each Yulu account to rent a maximum of one vehicle each.
What is the maximum period for which I can rent the vehicle?
You can rent our Long term rentals for a maximum period of 60 days. However, the total duration of your rental period (including the extension) cannot exceed 90 days.
Can I extend or reduce the duration of my Yulu Long Term Rental?
Yes, you can choose to extend the duration of your Yulu Long Term Rental plan instantly. However, the total duration of your rental period (including the extension) cannot exceed 90 days. To extend -
  1. Tap on the quick access menu (insert an image of the quick access menu)
  2. Select Long Term Rental and tap on ‘Extend plan’
  3. Tap on ‘Pay Now’ and complete your payment.
No refund will be given if you wish to stop using our services before the last day of your rental period.
Is there any limit on the number of kilometres that I can ride the vehicle after renting it?
No, there is no limit on the number of kilometres you can ride the vehicle after renting it.
Do I need a driving license and a helmet to ride the vehicle?
No, it is not mandatory to have a driving license or wear a helmet while riding a Yulu vehicle. We recommend that you wear a helmet for your own safety.
Is there any age limit to rent a Yulu vehicle?
You have to be 16 years and above to rent and ride a Miracle. For Move, the rider should be at least 13 years of age but only under the supervision of the minor's (rider’s) parent or a legal guardian.
Can someone else ride my rented vehicle?
No, you are solely responsible for the vehicle registered to your Yulu account on Long Term Rental. It is your responsibility to ensure the vehicle is safe and secure throughout the rental period.
Do you provide doorstep delivery for Long Term Rental?
Miracle Yes, we do provide doorstep delivery for Miracle. If you wish to avail doorstep delivery, you will be charged INR 149 at the time of purchase of the rental pack. Move There is no doorstep delivery for Yulu Move services. You will need to collect and drop the Move at a Yulu Zone.
Can I pause the Long Term Rental Period and continue later?
No, you cannot pause the Long Term Rental once you have started the rental period.
What to do if my vehicle (Yulu Miracle) has a low battery?
There are three ways you can replace the low battery with a fully charged battery -
    1. Exchange your low battery vehicle with a fully charged vehicle -
      1. Reach out to Customer support via the ‘Chat with us’ option on the app.
      2. Our team will probe into the issue and address your query immediately after which you can -
        1. Locate the nearest Yulu zone and check for available vehicles at that zone on the app
        2. At the Yulu zone, scan the QR code on the new vehicle (Check vehicle and battery details)
        3. Unlock the vehicle and continue riding
    * The first swap will be FREE. After that, you will be charged Rs.19 for every swap.
    1. Requesting battery replacement at your location -
      1. Tap on request battery swap
      2. Enter your location, preferred time & make the payment.
      3. Our delivery executive will swap the battery for you at your entered location.
    You will be charged INR 49 for the swap at your location
    1. Replace your battery at a Yulu Max Point (charging station) -
      1. Tap on request battery swap
      2. Tap on the ‘Locate nearest Yulu Max Point’
        1. Go to the nearest charging station
        2. Get your battery replaced with the help of our executive.
        3. Unlock the vehicle and continue riding
    * For battery replacement you will be charged Rs.19
What are the payment methods I can use to rent a Yulu?
We have multiple payment options such as Google Pay, Paytm, PhonePe/ BHIM UPI. Alternatively, you can also pay via Net Banking or Debit/Credit card.
Can I use eCash to pay for my Long Term Rental?
No, you cannot use eCash to pay for your Long Term Rental. You will need to top-up your Yulu Money balance or pay via one of the payment gateways.
We have multiple payment options such as Google Pay, Paytm, PhonePe/ BHIM UPI.
Alternatively, you can also pay via Net Banking or Debit/Credit card.
Do I need to pay any security deposit for renting a Yulu vehicle?
No separate or additional security deposit is required to rent a Yulu vehicle on a Long Term Rental.
The standard security deposit charges for using Yulu are still applicable.
How to cancel my booking and get a refund?
You can apply for cancellation and get a full refund, only prior to the start of your rental period. Cancellation Policy Self pick-up and drop - No cancellation fees for self pick-up/drop up from Yulu zone. Delivery - For same day & next day delivery: If you cancel your delivery within 2 hours of booking then there is NO cancellation fee. Otherwise, you will be charged a late cancellation fee of INR 129. This amount will be deducted from your Yulu money wallet or security deposit. For advance delivery bookings: If you wish to cancel the booking of the planned delivery within one day then you will be charged a late cancellation fee of INR 129. (Eg - Booked a vehicle delivery on 1st June - you can cancel for free until 11:59 pm on 30th May. Any cancellation requests after this will incur a cancellation fee). This amount will be deducted from your Yulu money wallet or security deposit. Early termination - No refund will be given if you wish to stop using our services before the last day of your rental period. Late Returns - If you have exceeded the rental period you will be charged with a penalty of INR 49 per day along with per day extension charges. Check our cancellation policies for more details. (link that will take them to the cancellation policies in Terms and Conditions page)
Can I exchange my vehicle if I am not satisfied with the same?
Yes, you can exchange your vehicle with another vehicle of the same type.
  1. Reach out to Customer support via the ‘Chat with us’ option on the app.
  2. Our team will probe into the issue and address your query immediately after which you can -
    1. Locate the nearest Yulu zone and check for available vehicles at that zone on the app
    2. At the Yulu zone, scan the QR code on the new vehicle (Check vehicle and battery details)
    3. Unlock the new vehicle and continue riding
* The first vehicle swap will be FREE. After that you will be charged Rs.19 for every swap.
What happens if I return the vehicle after my rental plan expires?
If you have exceeded the rental period you will be charged a penalty of INR 49 per day along with per day extension charges. Check our cancellation policies for more details. (link that will take them to the cancellation policies in Terms and Conditions page)
Will Yulu bring the vehicle back to my home if I leave it anywhere?
No. Once you have rented the vehicle it is your responsibility to ensure that the vehicle is safe.
However, if you come across any problems where the vehicle has stopped mid-ride due to some issue (e.g low battery or any other fault) and you are unable to take it back, you should immediately get in touch with our customer support team via the ‘Chat with us’ option available on the app and inform them about the issue.
Alternatively, you can raise a ticket at support@yulu.bike for any further queries.
What do I do if the vehicle is damaged/ stolen/ faulty/ battery discharged or any other issue during the ride?
In case there is any damage to the vehicle or if the vehicle has been involved in any kind of accident or if the battery has discharged or if you’re facing any other issue, you should immediately get in touch with our customer support team via the ‘Chat with us’ option available on the app and inform them about the issue.
Alternatively, you can also reach out to us at support@yulu.bike for any further queries.
What should I do if a breakdown or accident occurs?
In case a breakdown or emergency where you are involved in an accident, immediately reach out to us via the ‘Chat with us’ option during the ride. One of our agents will call to immediately assist you.
If there is any damage to the vehicle or if the vehicle has been involved in any accident or if the battery has discharged or if you’re facing any other issue, you should immediately get in touch with our customer support team via the ‘Chat with us’ option available on the app and inform them about the issue.
Alternatively, you can also reach out to us at support@yulu.bike for any further queries.
I want to know more about Long Term Rental policies
You can find more about Long Term Rental here inside Long term rental TnC.